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Sounds like you are not embedding it correctly. Double check the steps and you will most likely spot the issue.

You should be able to log into the download site using the url in your email with the serial no?

If the update is not applied, and you last saved the site in Fusion 11 (with upgrade 1 applied) then it won't open. So apply the upgrade 1st. It would be useful to know the error that you are seeing...

I can take a look for you - email me and I will see what can be done tomorrow.

Do you mean you imported from the Web? or you made a template in V11 and build a new site from that in V12?

The latter should work without problems. The former will be potentially problematic,...

Ask Asknet, they should be able to tell you why the difference.