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Thread: Submit Problem on Forms

  1. #1
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    Question Submit Problem on Forms

    Suddenly there is a problem submitting forms. Everything appears normal in filling out the form and clicking the SUBMIT button, but the email that is sent does not arrive. This has always worked before.

    I see that the XML file for the button refers has a line:
    <nof:formInfo xmlns:nof="http://www.netobjects.com/fusion/forminfo" version="1">. Is it correct to assume that I need thsi form? I can't find it on the web.

    Carlw
    Last edited by Carlw; 08-22-2010 at 10:17 PM. Reason: grammar correction

  2. #2
    Senior Member Adendum's Avatar
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    Carlw,

    Have you also uploaded the /scripts/ folder?
    Paul - Aditerum Ltd and AllSortsOfStuff Ltd
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    Question Scripts

    I upload the site within the program "Sending Files to Server." Looking on the server however, I did not see the scripts folder there, so I uploaded it directly but that did not help.

    Carl

  4. #4
    Senior Member Adendum's Avatar
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    Carlw,

    OK .. can you go into Site View and select the page in question and export it as a template. Post the template file here and then we can download it and see what the problem may be.
    Paul - Aditerum Ltd and AllSortsOfStuff Ltd
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    Default Submit Problems on Forms

    Here is my template
    Attached Files Attached Files

  6. #6
    Senior Member Adendum's Avatar
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    Carl,

    Just had a quick look and the problem could simply be how one of your fields are named. You have "City,State,Zip" as a field name and I seem to remember that commas aren't allowed. Change that to read "Area" (no quotes) and see what happens.

    Incidentally, you don't appear to have any labels attached to the fields? This will mean that the resulting email you are sent will just dump all the field values in an email. If you change the text you have used (e.g. "Name") for text labels, still using the same text like this "Name : ", the emails will come back to you formatted to show something like...

    Name : Fred Flintstone
    Address : Bedrock
    Area : Las Vegas, Nevada, 123456

    whereas at the moment you'll get...


    Fred Flintstone
    Bedrock
    Las Vegas, Nevada, 123456
    Paul - Aditerum Ltd and AllSortsOfStuff Ltd
    NOF11 (in Admin mode!); Vista Premium 64bit; AMD Phenom IIx4 945 Processor 3.00Ghz; 8.0Gb RAM
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    Default Submit Problem On Forms

    Fred:

    I will take a look at the field names and labels as you suggested.

    However I've been testing this with a very simple one page beta version of my site. This has no fields with commas and does not work.

    Howver a strange thing happened within the last half hour - seven emails from tests I ran yesterday and the day before arrived together. Then I tried again and no email arrived. Maybe these are being held up in cyberspace?

    Thanks for all your help so far

    Carl

  8. #8
    Senior Member Adendum's Avatar
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    Carl,

    Well, there ya go. Sounds like those mails are just taking their time. I have no experience of AOL so can't say if it's them or the server of your host. You could maybe test different settings and change the IP address you have specified for localhost or 127.0.0.1 and maybe try using a different email address instead of the AOL address.

    But I'd recommend you do make those changes regarding labels and field names anyway.

    Fred...AKA Paul...AKA Aditerum
    Paul - Aditerum Ltd and AllSortsOfStuff Ltd
    NOF11 (in Admin mode!); Vista Premium 64bit; AMD Phenom IIx4 945 Processor 3.00Ghz; 8.0Gb RAM
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  9. #9
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    Cool Submit Problem

    Fred:

    Thank you so much.

    I will make the changes you recommended and check with my server people.

    Carl

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