Getting Technical help

[marcra]

I have been logging a ticket and updating the details for three days now on the support site, but there is no answer to my problem. I have purchased the templates pack version 3 and downloaded the software when I run it on my windows 7 box it does not detect my version of Fusion. I have tried installing in admin mode, regular mode, Win XP SR3 compatible mode, with Fusion runing and without, but nothing will work to install the software.

As I have downloaded it I guess I have no hope of a refund and a support is non exsistent I guess I am stuck with a product I cannot use. Short of trying to get my credit card company to get involved which for the value seem like a waste of effort I guess I might have to just write this off as a bad deal.

Has any one else come across this / have any other ideas I can try?

[Adam]

I have been logging a ticket and updating the details for three days now on the support site, but there is no answer to my problem. I have purchased the templates pack version 3 and downloaded the software when I run it on my windows 7 box it does not detect my version of Fusion. I have tried installing in admin mode, regular mode, Win XP SR3 compatible mode, with Fusion runing and without, but nothing will work to install the software.

As I have downloaded it I guess I have no hope of a refund and a support is non exsistent I guess I am stuck with a product I cannot use. Short of trying to get my credit card company to get involved which for the value seem like a waste of effort I guess I might have to just write this off as a bad deal.

Has any one else come across this / have any other ideas I can try?

Hi Marca,

I see your case and will be responding to it now.

[marcra]

Thanks Adam, yes your work around of loading the free version on as well, running the install to load the templates and then removing the free version has worked perfectly. I now have access to all the content.

Thanks again

MarcRA