NOF 12 Serial Number

[Ritch]

I have purchased the upgrade and downloaded it. 2 hours later and I still have no serial number.

I received my order confirmation immediately.

Have others experienced a delay in having the serial number sent? If so .. how long?

Ritch

[ingrafo]

Same problem here. No serno received so far. A support ticket has been issued.

-t-

[Janos]

Hello,

Did you also check in the SPAM folder of your Inbox? The e-mail containing the serial number might have ended up in there. If not, please open support tickets so we can generate them again, for you, individually.

[ingrafo]

No email found in spam folder. Support ticket has been opened as mentioned in my post. All other emails from Asknet has come through ...

Eireway Ltd
N-2540 Tolga
www.eireway.ltd.uk

[ingrafo]

Janos, I just received the serno by email. Thanks.

[Ritch]

Hi Janos.

Nothing in the spam folder but I have just received a repeat of the original 2 emails . Order Confirmation and T&Cs

Support Ticket raised

[Janos]

@ingrafo: happy to hear that you are able to work now
@Ritch: we will look into this and update you based on the support ticket.

[ingrafo]

Hi Janos.

Nothing in the spam folder but I have just received a repeat of the original 2 emails . Order Confirmation and T&Cs

Support Ticket raised

I did also receive 2 order confirmation emails at first. Then I received a third one, similar to the first ones, but now including the serial number - which I expected to be included initially. If this is how the order system at Asknet works, the customer should be informed at time of order.

-t-

[Ritch]

I now have my serial number.

I had a response to my ticket explaining that it was in my Invoice.

The response fell short of the mark IMO. I haven't received an Invoice. That was my gripe.

I have since gone into my account and I now see that the invoice is in there in pfd format. It wasn't there when I went in several times after purchase.

I now have the serial number.

Its a poor show that the invoice isn't sent out at time of purchase or even at the time of posting on my account.

At the time of posting this, I still have not received an Invoice by email. If this isn't part of the process, it should be made clear at time of ordering.

Ritch