I have purchased the upgrade and downloaded it. 2 hours later and I still have no serial number.
I received my order confirmation immediately.
Have others experienced a delay in having the serial number sent? If so .. how long?
Ritch
I have purchased the upgrade and downloaded it. 2 hours later and I still have no serial number.
I received my order confirmation immediately.
Have others experienced a delay in having the serial number sent? If so .. how long?
Ritch
Same problem here. No serno received so far. A support ticket has been issued.
-t-
No email found in spam folder. Support ticket has been opened as mentioned in my post. All other emails from Asknet has come through ...
Eireway Ltd
N-2540 Tolga
www.eireway.ltd.uk
Janos, I just received the serno by email. Thanks.
Hi Janos.
Nothing in the spam folder but I have just received a repeat of the original 2 emails . Order Confirmation and T&Cs
Support Ticket raised
Last edited by Ritch; 01-05-2011 at 09:51 AM.
I did also receive 2 order confirmation emails at first. Then I received a third one, similar to the first ones, but now including the serial number - which I expected to be included initially. If this is how the order system at Asknet works, the customer should be informed at time of order.
-t-
I now have my serial number.
I had a response to my ticket explaining that it was in my Invoice.
The response fell short of the mark IMO. I haven't received an Invoice. That was my gripe.
I have since gone into my account and I now see that the invoice is in there in pfd format. It wasn't there when I went in several times after purchase.
I now have the serial number.
Its a poor show that the invoice isn't sent out at time of purchase or even at the time of posting on my account.
At the time of posting this, I still have not received an Invoice by email. If this isn't part of the process, it should be made clear at time of ordering.
Ritch