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Thread: I want my money back! - you should too!

  1. #21
    Senior Member barbara0701's Avatar
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    But I also do really believe there is a concerted effort in this marketplace to do everything possible to discredit NO.
    Hi Franko, in this context I wonder why NetO doesn't take affirmative action to improve its image in the market. Some positive PR wouldn't be luxury... There is so much one could do... There is more to image than just give aways in computer magazines.

  2. #22

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    I have been in software for several decades and I second KayK. Here is why:
    1- I fell into the trap of update #1 and I was half lucky (not completely lucky!!!) because I had my entire set of sites saved on my servers
    2- Even with all of that saved, restoring everything was a significant amount of work
    3- Since it took me a while to detect the bug with the script execution, all the work I had done since update #1 went down the drain; in update 1, there is a data structure change which does not allow to go back using the same data

    I believe that many users are too tolerant of bugs and they take it as a challenge to work around buggy software; I for one have enough productive challenges so that I do not need the challenge of becoming an expert at workarounds. My personal practice and that of my employees have been to own up to our shortcoming without turning the table on the customers who actually pay our salaries.

    I have recovered from release 1 as I returned to the initial release and I am not going to pull out of NOF this time; but I am not ready to go through that again. I would suggest not to change the subject by focusing on the style of the messenger.

    Quote Originally Posted by Twayne View Post
    In news:KayK.51z4n8@no-mx.forums.netobjects.com,
    KayK <KayK.51z4n8@no-mx.forums.netobjects.com> typed:
    > I HAVE HUNDREDS OF FORM BUTTONS THAT ARE NOW NOT WORKING
    > due to the KNOWN ISSUE FORM BUG! - AND SO DO A LOT OF
    > OTHER PEOPLE. THAT'S HOURS OF WORK NETOBJECTS! FIX THIS
    > ASAP!!!
    >
    > I can't even figure out how to get the POST form URL
    > anymore. I'VE ALREADY MADE TOO MANY CHANGES TO UNINSTALL
    > THE UPDATE, ETC.
    >
    > NETOBJECTS, IF YOU CAN'T FIND A QUICK SOLUTION TO THIS,
    > I'M BILLING YOU MY HOURS CHARGED TO FIX THIS! ($125/hr) -
    > AT LEAST, YOU BETTER REFUND WHAT I PAID FOR THIS UPGRADE
    > OF YOURS THAT IS FILLED WITH PRIORITY ONE BUGS!!
    >
    > I emailed Support already. Please respond ASAP!


    All caps: I don't read shouting. and you shouldn't shout, either.

    Post from URL: Cockpit problem? Have you looked to see f there are any
    workarounds? I won't do t for you 'cause you're so rude & crude, & I'm only
    a user like you are.

    TOO MANY CHANGES TO UNINSTALL > THE UPDATE, ETC. ?? Read up on how to do
    it. Help, Google, any good search engine. The sentence makes no sense to me.

    When you get your wits again, try again; someone may well have good advce
    for you. Read your contract: you cannot bill for lost hours of your own
    time. That's almost funny, know that?

    Bye

  3. #23
    Member Kenfriedman's Avatar
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    Aw, quitcheryourbellyaching! [grin]
    ------------------------------------
    Ken Friedman
    Author of books about WW-II.

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