Originally Posted by
Canyon
I've been a customer of Net Objects for a long, long time. I started doing business with them sometime around 2001. I have purchased NOF versions 4, 5, 7 and 11. I was even profiled by them as a testimonial on the website. I've recommended the software to dozens of people and even written about it publicly. I've purchased templates, upgrades, and spent probably close to $1,000 with the company.
I am ATTEMPTING to purchase 12, but it seems to be fraught with difficulties and little in the way of "solution." I submitted a support ticket and asked someone to call me. Nope. I get told to submit screen shots. It should be no problem to see that I have not downloaded the software and based on my reading, my experience hardly seem unique. The website seems to have no problem processing my payment, but giving me the download link? Uh, no. I wonder if they authored the payment interface in NOF 12?
There is no support number to call, the online documentation is either non-existent or a joke, half the links pull up a 404. This does not engender a sense of confidence in this product and I am seriously considering just canceling my order and switching to a new web authoring solution as I am now concerned that any future problems will be met with this level of customer service. The fact that I have been using NOF for 11 years now and that I am willing to relearn a new software package and switch all my 500+ webpages should tell you something.
I recommend anyone considering purchasing this software think long and hard, because if you run into problems, your choices are going to be to post here on the forum, or submit a ticket that may take days to get a response.
I will be researching competitor's products while I wait for someone to respond to my issues.