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Thread: Can't install newly purchased Fusion XII and purchased template download not availabl

  1. #1
    Junior Member
    Join Date
    Nov 2012
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    1

    Angry Can't install newly purchased Fusion XII and purchased template download not availabl

    I tried to download the program 3 times. Everytime it got to the point were it was to create a folder to install the program it said it could not create the file and closed out. After the third attempt the download page showed no longer available. I also purchased the templates at the same time but never got it downloaded. There is no place to go back to your products and download them although they say you have 14 days to download. Even clicking the link in the email shows the products purchased but no availability to download. I purchased the CD but that is not going to include the templates I bought. Never even tried to download those and I can't get to them now. I would never have bought the product if I had read these threads!!!

  2. #2
    Senior Member 1FugleyKiwi's Avatar
    Join Date
    Jan 2011
    Location
    Playford Waters, South Australia
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    473

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    Why did you need to download 3 times? once is enough, then just install from the saved file. You did save the file, didn't you?

    Most of us find downloading, saving and installing software quite easy.

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