I tried to download the program 3 times. Everytime it got to the point were it was to create a folder to install the program it said it could not create the file and closed out. After the third attempt the download page showed no longer available. I also purchased the templates at the same time but never got it downloaded. There is no place to go back to your products and download them although they say you have 14 days to download. Even clicking the link in the email shows the products purchased but no availability to download. I purchased the CD but that is not going to include the templates I bought. Never even tried to download those and I can't get to them now. I would never have bought the product if I had read these threads!!!