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Thread: pages not found

  1. #1
    Barbara
    Guest

    Default pages not found

    Hi, I used Host Gator and found that I have a tremendous amount of Error
    Logs, pages not found. Parts of my e-commerce site, and only a small % are
    smaller sites that I linked into my site. There are one or two pages that I
    know I have problems with but the rest are fine. These are examples of what
    I see in my control panel with Host Gator. What should I do? I am totally
    lost.

    Thanks for your help,

    Barbara

    Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    http://www.manhattandollhouse.com/
    [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    exist: /home/barbaraj/public_html/manhattandollhouse.com/cacheserial,
    referer: http://www.manhattandollhouse.com/
    [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    http://www.manhattandollhouse.com/
    [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    exist: /home/barbaraj/public_html/manhattandollhouse.com/js, referer:
    http://www.manhattandollhouse.com/



  2. #2
    Derek
    Guest

    Default Re: pages not found

    Speculation on my part Barbara, but I wonder if there's some old cached
    stuff lying around. Or old pages that haven't been deleted; possibly
    there's a crawler finding the old pages and trying to link from there.

    If that IP address (71.167.168.30) corresponds to your HostGator then it
    suggests it's something internal to the site; references to old code /
    locations still embedded in the headers of your pages maybe.

    If it's a Unix / Linux host and you have command-line access to your
    site, it should be fairly simply to find 'offending' pages using
    pattern-matching file search tools like 'grep', 'awk' or (even!) 'perl'.
    If you're already a bit of a Unix / Linux hacker, ignore the next bits!

    Note that the file references (e.g.
    /home/barbaraj/public_html/manhattandollhouse.com/static) correspond to
    the actual location on the server (and now I look at it,
    '/home/barabaraj' suggests it's Linux or Unix). Chances are when you
    publish, you publish to just the 'public_html' part; don't be put off by
    that. The web server sorts it out for you :-)

    A simple example of using grep to find patterns:

    1) log in to command line
    2) change ('cd') into the directory containing your files; probably
    'public_html', so the command is 'cd public_html'
    3) Find the pattern:

    grep -i -l 'string_i_am_searching_for' *
    e.g. grep -i -l 'house.com/static' *

    the single quotes (') around the string are significant here. The
    '-i' option tells grep to ignore the case (upper/lower) and the '-l'
    option says just give the names of the files containing the string. If
    any turn up, you can work backwards from the name to see if it's
    genuinely part of your site, and if so which page needs tidying. The
    asterisk says 'all files' - in this directory - should be searched. To
    find files in lower directories, either cd to each in turn and repeat
    the search, or add '-r' to the command line (recursively search any
    sub-directories you find).

    Hope this helps,

    Derek

    Barbara wrote:
    > Hi, I used Host Gator and found that I have a tremendous amount of Error
    > Logs, pages not found. Parts of my e-commerce site, and only a small % are
    > smaller sites that I linked into my site. There are one or two pages that I
    > know I have problems with but the rest are fine. These are examples of what
    > I see in my control panel with Host Gator. What should I do? I am totally
    > lost.
    >
    > Thanks for your help,
    >
    > Barbara
    >
    > Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    > exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    > http://www.manhattandollhouse.com/
    > [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    > exist: /home/barbaraj/public_html/manhattandollhouse.com/cacheserial,
    > referer: http://www.manhattandollhouse.com/
    > [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    > exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    > http://www.manhattandollhouse.com/
    > [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    > exist: /home/barbaraj/public_html/manhattandollhouse.com/js, referer:
    > http://www.manhattandollhouse.com/
    >
    >


  3. #3
    Barbara
    Guest

    Default Re: pages not found

    Derek, Thanks for the help and time you put into answering my question. I
    followed your directions, as best I could, but I guess I got lost (I'm not a
    hacker). I changed directory but from there I got lost. I used the program
    path, but I must have done something wrong. I called HostGator and they
    looked at the log and said it wasn't that important and it's probably the
    code that's causing these issues. Is this important or am I spinning my
    wheels for nothing?

    Thanks again for your help,
    Barbara

    "Derek" <no.reply@who.cares> wrote in message
    news:hdoml4$und$1@DailyPlanet.news.netobjects.com. ..
    > Speculation on my part Barbara, but I wonder if there's some old cached
    > stuff lying around. Or old pages that haven't been deleted; possibly
    > there's a crawler finding the old pages and trying to link from there.
    >
    > If that IP address (71.167.168.30) corresponds to your HostGator then it
    > suggests it's something internal to the site; references to old code /
    > locations still embedded in the headers of your pages maybe.
    >
    > If it's a Unix / Linux host and you have command-line access to your site,
    > it should be fairly simply to find 'offending' pages using
    > pattern-matching file search tools like 'grep', 'awk' or (even!) 'perl'.
    > If you're already a bit of a Unix / Linux hacker, ignore the next bits!
    >
    > Note that the file references (e.g.
    > /home/barbaraj/public_html/manhattandollhouse.com/static) correspond to
    > the actual location on the server (and now I look at it, '/home/barabaraj'
    > suggests it's Linux or Unix). Chances are when you publish, you publish to
    > just the 'public_html' part; don't be put off by that. The web server
    > sorts it out for you :-)
    >
    > A simple example of using grep to find patterns:
    >
    > 1) log in to command line
    > 2) change ('cd') into the directory containing your files; probably
    > 'public_html', so the command is 'cd public_html'
    > 3) Find the pattern:
    >
    > grep -i -l 'string_i_am_searching_for' *
    > e.g. grep -i -l 'house.com/static' *
    >
    > the single quotes (') around the string are significant here. The '-i'
    > option tells grep to ignore the case (upper/lower) and the '-l' option
    > says just give the names of the files containing the string. If any turn
    > up, you can work backwards from the name to see if it's genuinely part of
    > your site, and if so which page needs tidying. The asterisk says 'all
    > files' - in this directory - should be searched. To find files in lower
    > directories, either cd to each in turn and repeat the search, or add '-r'
    > to the command line (recursively search any sub-directories you find).
    >
    > Hope this helps,
    >
    > Derek
    >
    > Barbara wrote:
    >> Hi, I used Host Gator and found that I have a tremendous amount of
    >> Error Logs, pages not found. Parts of my e-commerce site, and only a
    >> small % are smaller sites that I linked into my site. There are one or
    >> two pages that I know I have problems with but the rest are fine. These
    >> are examples of what I see in my control panel with Host Gator. What
    >> should I do? I am totally lost.
    >>
    >> Thanks for your help,
    >>
    >> Barbara
    >>
    >> Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    >> exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    >> http://www.manhattandollhouse.com/
    >> [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    >> exist: /home/barbaraj/public_html/manhattandollhouse.com/cacheserial,
    >> referer: http://www.manhattandollhouse.com/
    >> [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    >> exist: /home/barbaraj/public_html/manhattandollhouse.com/static, referer:
    >> http://www.manhattandollhouse.com/
    >> [Sat Nov 14 07:40:12 2009] [error] [client 71.167.168.30] File does not
    >> exist: /home/barbaraj/public_html/manhattandollhouse.com/js, referer:
    >> http://www.manhattandollhouse.com/
    >>



  4. #4
    Derek
    Guest

    Default Re: pages not found

    Barbara,

    Happy to help... Arguably the messages aren't important by themselves.
    It's more a question of how many them are turning up. If your log is
    mostly full of these messages, and there're a lot of entries, then
    there's a chance you might miss something a bit more important - the
    'wood from the trees' effect. If it's pretty quiet, then you can afford
    to ignore the messages and use your time more profitably :-). My guess
    is that you've got one or two pages that create the messages when
    accessed, so it might ultimately be harder to find than is worth the
    effort...

    Regards,

    Derek

    Barbara wrote:
    > Derek, Thanks for the help and time you put into answering my question. I
    > followed your directions, as best I could, but I guess I got lost (I'm not a
    > hacker). I changed directory but from there I got lost. I used the program
    > path, but I must have done something wrong. I called HostGator and they
    > looked at the log and said it wasn't that important and it's probably the
    > code that's causing these issues. Is this important or am I spinning my
    > wheels for nothing?
    >
    > Thanks again for your help,
    > Barbara



  5. #5
    Barbara
    Guest

    Default Re: pages not found

    Hi, Based upon your advise I went went and found two magor pages that had
    problems. But I still have these error reports. I sent a note to the help
    desk also, but have not heard back Thanks for your help, it's appreciated.

    Barbara
    "Derek" <no.reply@who.cares> wrote in message
    news:hds5ha$fmr$1@DailyPlanet.news.netobjects.com. ..
    > Barbara,
    >
    > Happy to help... Arguably the messages aren't important by themselves.
    > It's more a question of how many them are turning up. If your log is
    > mostly full of these messages, and there're a lot of entries, then there's
    > a chance you might miss something a bit more important - the 'wood from
    > the trees' effect. If it's pretty quiet, then you can afford to ignore the
    > messages and use your time more profitably :-). My guess is that you've
    > got one or two pages that create the messages when accessed, so it might
    > ultimately be harder to find than is worth the effort...
    >
    > Regards,
    >
    > Derek
    >
    > Barbara wrote:
    >> Derek, Thanks for the help and time you put into answering my question.
    >> I followed your directions, as best I could, but I guess I got lost (I'm
    >> not a hacker). I changed directory but from there I got lost. I used
    >> the program path, but I must have done something wrong. I called
    >> HostGator and they looked at the log and said it wasn't that important
    >> and it's probably the code that's causing these issues. Is this
    >> important or am I spinning my wheels for nothing?
    >>
    >> Thanks again for your help,
    >> Barbara

    >




  6. #6
    Junior Member
    Join Date
    May 2015
    Posts
    13

    Default

    But I still have these error reports. I sent a note to the help
    desk also, but have not heard back Thanks for your help, it's appreciated.
    Hi Barbara, any fix for this so far please?

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