Page 1 of 3 123 LastLast
Results 1 to 10 of 21

Thread: So hard to buy from website!

  1. #1
    Senior Member Kitty's Avatar
    Join Date
    Apr 2010
    Location
    Harley Town USA
    Posts
    171

    Default So hard to buy from website!

    Nothing like a shopping cart acting up to turn me off and make me walk away. Of course I can't find anywhere to email someone about it.

    ~Took my credit card #, clicked "proceed"
    ~Took me to another page with no credit card option but just a PayPal, bank transfer and something else...

    grrr... any suggestions?
    Thanks,
    ~Kitty
    The biz http://ink2art.com
    Giving it away since 1995... http://fullmoongraphics.com

  2. #2
    Senior Member gotFusion's Avatar
    Join Date
    Jan 2010
    Location
    www.gotHosting.biz
    Posts
    4,526

    Default

    Maybe try with a different browser?
    NetObjects Fusion Cloud Linux enabled Web Hosting, support + training starts at $14.95
    NetObjects Fusion web Hosting and support + ASP + PHP + ColdFusion + MySQL + MS SQL
    FREE NetObjects Fusion Support & training comes with all web hosting accounts
    NetObjects Fusion Web Hosting: http://www.gotHosting.biz

  3. #3
    Senior Member Kitty's Avatar
    Join Date
    Apr 2010
    Location
    Harley Town USA
    Posts
    171

    Default

    Quote Originally Posted by gotFusion View Post
    Maybe try with a different browser?
    I'll try in the a.m.
    The biz http://ink2art.com
    Giving it away since 1995... http://fullmoongraphics.com

  4. #4
    Junior Member
    Join Date
    Apr 2013
    Posts
    5

    Default

    With Firefox I had no issues when buying.

  5. #5
    Senior Member gotFusion's Avatar
    Join Date
    Jan 2010
    Location
    www.gotHosting.biz
    Posts
    4,526

    Default

    Quote Originally Posted by tinyhunter View Post
    With Firefox I had no issues when buying.
    When I run into issues with a store I find if I try with a different browser things work out. It is the first thing I try.
    NetObjects Fusion Cloud Linux enabled Web Hosting, support + training starts at $14.95
    NetObjects Fusion web Hosting and support + ASP + PHP + ColdFusion + MySQL + MS SQL
    FREE NetObjects Fusion Support & training comes with all web hosting accounts
    NetObjects Fusion Web Hosting: http://www.gotHosting.biz

  6. #6
    Junior Member
    Join Date
    Feb 2011
    Location
    Arlington, Texas
    Posts
    11

    Default Boy, do I agree!

    Quote Originally Posted by Kitty View Post
    Nothing like a shopping cart acting up to turn me off and make me walk away. Of course I can't find anywhere to email someone about it.

    ~Took my credit card #, clicked "proceed"
    ~Took me to another page with no credit card option but just a PayPal, bank transfer and something else...

    grrr... any suggestions?
    Thanks,
    ~Kitty
    I just tried to purchase the upgrade using Chrome, and was presented with a message twice that the payment did not go through. Well, turns out the payment did go through -- twice, but I have received no download email with a link so that I can install the upgrade. And the transaction does not appear in my NetObjects account transaction list, which, if it did, would enable me to download it from there. Very frustrating. I sent a contact form to both NetObjects and ClickandBuy but have not heard back from either.

  7. #7
    Administrator Adam's Avatar
    Join Date
    Jan 2010
    Location
    Pennsylvania
    Posts
    357

    Default

    Quote Originally Posted by rdavisabc View Post
    I just tried to purchase the upgrade using Chrome, and was presented with a message twice that the payment did not go through. Well, turns out the payment did go through -- twice, but I have received no download email with a link so that I can install the upgrade. And the transaction does not appear in my NetObjects account transaction list, which, if it did, would enable me to download it from there. Very frustrating. I sent a contact form to both NetObjects and ClickandBuy but have not heard back from either.
    Hi rdavisabc,

    I located to the ticket you submitted, please look to my reply so we can sort this out for you.

    Thanks,
    Adam
    NetObjects Technical Support

  8. #8
    Senior Member Kitty's Avatar
    Join Date
    Apr 2010
    Location
    Harley Town USA
    Posts
    171

    Default

    Everything went well today. Got it!
    The biz http://ink2art.com
    Giving it away since 1995... http://fullmoongraphics.com

  9. #9
    Senior Member gotFusion's Avatar
    Join Date
    Jan 2010
    Location
    www.gotHosting.biz
    Posts
    4,526

    Default

    Quote Originally Posted by Kitty View Post
    Everything went well today. Got it!
    Did you need to use a different browser or did the one you used yesterday work out for you?
    NetObjects Fusion Cloud Linux enabled Web Hosting, support + training starts at $14.95
    NetObjects Fusion web Hosting and support + ASP + PHP + ColdFusion + MySQL + MS SQL
    FREE NetObjects Fusion Support & training comes with all web hosting accounts
    NetObjects Fusion Web Hosting: http://www.gotHosting.biz

  10. #10
    Junior Member
    Join Date
    Feb 2011
    Location
    Arlington, Texas
    Posts
    11

    Default

    Got it sorted out. ClickandBuy evidently has a problem with Chrome and generates a "Payment failed" message even if the payment completes (which it did for me ... twice). And, NO says they were having technical difficulties yesterday in processing payments, so they did not receive confirmation from ClickandBuy regarding the completed payments. ClickandBuy washed their hands of the problem by saying it was NO's problem, and only they (NO) could cancel a completed transaction. NO couldn't do it because they didn't have evidence that a transaction had been completed. I finallly called their support line, and spoke with a very nice fellow who took down the details, spoke to the accounting department, and came back saying everything was OK, i.e., the extra transaction had been canceled and the download link was on its way. After that, no problems, and the upgrade installed flawlessly. Lesson learned: don't use Chrome and ClickandBuy to make purchases from NO.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •