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Thread: Time out issue with Buy Button service

  1. #1
    shara
    Guest

    Default Time out issue with Buy Button service

    My website uses a shopping cart service through buy button coding. Customers
    have been calling telling me that they are receiving a time out error
    message after clicking the cart button. I called the shopping cart company
    and they can't help me that it is my server host. I call my host and they
    tell me it is my shopping cart server.

    Is there something that I might be able to change in NOF 11 to work this
    out?
    My website:

    www.natural-lifestyle.com

    thanks

    --
    Debi Athos
    www.natural-lifestyle.com

  2. #2
    LBA
    Guest

    Default Re: Time out issue with Buy Button service

    Debi, you haven't really described what's not working. I looked at the
    site but since I don't actually need any Pre-toasted Organic Sushi Nori
    at the moment, I didn't follow through with the actual purchase. But
    your Buy Now links do connect with the shopping cart, so where does the
    time-out occur? In your testing of the site, what are you clicking and
    what error messages are you receiving?

    Laurence



    On 3/8/2010 10:06 AM, shara wrote:
    > My website uses a shopping cart service through buy button coding. Customers
    > have been calling telling me that they are receiving a time out error
    > message after clicking the cart button. I called the shopping cart company
    > and they can't help me that it is my server host. I call my host and they
    > tell me it is my shopping cart server.
    >
    > Is there something that I might be able to change in NOF 11 to work this
    > out?
    > My website:
    >
    > www.natural-lifestyle.com
    >
    > thanks
    >
    >


  3. #3
    Keith
    Guest

    Default Re: Time out issue with Buy Button service

    Shara,

    I've seen this before with one of my clients, in my case they are using
    GoDaddy as their host. When you click a link there may be 10, 20 or 30
    server hops to access the intended server. If that's not bad enough, one
    or more of the servers may be timing out, thus you never reach the final
    destination. In addition, you and I may have different paths to the
    final server ... meaning I may be timed out and you don't see any
    problem. Someone having the difficulty should trace the path. That
    should identify which server is hanging things up.

    Keith
    www.lodi-biz.com


    shara wrote:
    > My website uses a shopping cart service through buy button coding. Customers
    > have been calling telling me that they are receiving a time out error
    > message after clicking the cart button. I called the shopping cart company
    > and they can't help me that it is my server host. I call my host and they
    > tell me it is my shopping cart server.
    >
    > Is there something that I might be able to change in NOF 11 to work this
    > out?
    > My website:
    >
    > www.natural-lifestyle.com
    >
    > thanks
    >



  4. #4
    Cloggie
    Guest

    Default Re: Time out issue with Buy Button service

    Hi,

    I am over the other side of the pond and I agree there is something wrong
    with the host.

    Not sure who cartpc.com are but the server seems to be in and out and traces
    are bad very slow often not here at all. It has more hops than a easter
    bunny so I am not surprised!!

    Not sure but my guess its your cart host.

    Stu




    "shara" <naturally@charter.net> wrote in message
    news:hn3elq$vql$1@DailyPlanet.news.netobjects.com. ..
    > My website uses a shopping cart service through buy button coding.
    > Customers have been calling telling me that they are receiving a time out
    > error message after clicking the cart button. I called the shopping cart
    > company and they can't help me that it is my server host. I call my host
    > and they tell me it is my shopping cart server.
    >
    > Is there something that I might be able to change in NOF 11 to work this
    > out?
    > My website:
    >
    > www.natural-lifestyle.com
    >
    > thanks
    >
    > --
    > Debi Athos
    > www.natural-lifestyle.com
    >
    >

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