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Thread: Any page of any site, new or old crashes NOF 11

  1. #1
    Cougar-food
    Guest

    Default Any page of any site, new or old crashes NOF 11

    "999999,99999" at bottom of NOF window, pop-up sez "00000001x00000001".

    No known changes, all Norton/Defender in-place, memory / hdd checks Ok.

    Any ideas would be very much appreciated.

    Thanks



  2. #2
    Cougar-food
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Perhaps a little more information (tmi) is required?

    I've been happily operating v.11 on this machine for quite some time. Monday
    03/08/10, during the course of a clients "life or death update" (uh huh. It
    wasn't) the machine crashes NOF altogether.

    Any site will open but when loading any given page the software crashes. I
    attached a screen snap for NOF's observation and submitted it last Wednesday
    but have heard nothing as of yet.

    If a new site is created (I used a zero-border example) and the page is
    loaded, NOF also crashes. If a simple 4-page existing site is opened, the
    same result : Fusion.exe - Application Error sez "The instruction at
    "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    dumps completely. If the site is re-opened. Fusion states that a corrupt
    file is going to be - successfully - repaired, but the cycle continues. A
    look at the bottom of the Fusion window before closing the dump notification
    shows "99999, 99999 99999x99999 999%". This error is noted on any/all
    sites, single-page new, multi-page existing, this is what I get.

    Fortunately I am able to modify the site via another machine and the client
    is, again, happy but now it's me that's stressed. The backup machine is a
    very slow laptop.

    I've re-installed the software but the same thing occurs. Chkdsk /f,
    mem.checks... no issues shown. Restart to "last known working" at the boot
    level didn't help and I don't know where to go from here. No known
    changes, all Norton/Defender stuff in-place and current; memory / hdd checks
    Ok.

    Any ideas would be very much appreciated. I'm truly lost here - all other
    software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    dump temp regularly.

    Thanks



  3. #3
    Richard
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Take a look at the event viewer in XP (Control Panel>Performance and
    Maintenance>Administrative Tools>Event Viewer). Are there any
    indications of errors (either from NOF or other applications or systems
    resources)?

    You might also try a system restore to roll back any recent Windows
    updates, especially if there have been any 64bit updates (4GB Ram
    implies that the machine is 64bit).

    If everything seems ok in event viewer, you could try to export the site
    via a template on the slow laptop and import that to a new project on
    the misbehaving machine. If it still occurs, you could try re-install
    NOF in a different directory on the XP machine.

    Finally, have there been any recent Norton updates? In my experience
    that product can be a bit, how shall I say......a bit heavy handed. You
    could look at the Norton logs to see it it complained about NOF or any
    component recently.

    Good hunting,

    Richard


    On 12/03/2010 18:13, Cougar-food wrote:
    > Perhaps a little more information (tmi) is required?
    >
    > I've been happily operating v.11 on this machine for quite some time. Monday
    > 03/08/10, during the course of a clients "life or death update" (uh huh. It
    > wasn't) the machine crashes NOF altogether.
    >
    > Any site will open but when loading any given page the software crashes. I
    > attached a screen snap for NOF's observation and submitted it last Wednesday
    > but have heard nothing as of yet.
    >
    > If a new site is created (I used a zero-border example) and the page is
    > loaded, NOF also crashes. If a simple 4-page existing site is opened, the
    > same result : Fusion.exe - Application Error sez "The instruction at
    > "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    > dumps completely. If the site is re-opened. Fusion states that a corrupt
    > file is going to be - successfully - repaired, but the cycle continues. A
    > look at the bottom of the Fusion window before closing the dump notification
    > shows "99999, 99999 99999x99999 999%". This error is noted on any/all
    > sites, single-page new, multi-page existing, this is what I get.
    >
    > Fortunately I am able to modify the site via another machine and the client
    > is, again, happy but now it's me that's stressed. The backup machine is a
    > very slow laptop.
    >
    > I've re-installed the software but the same thing occurs. Chkdsk /f,
    > mem.checks... no issues shown. Restart to "last known working" at the boot
    > level didn't help and I don't know where to go from here. No known
    > changes, all Norton/Defender stuff in-place and current; memory / hdd checks
    > Ok.
    >
    > Any ideas would be very much appreciated. I'm truly lost here - all other
    > software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    > dump temp regularly.
    >
    > Thanks
    >
    >


  4. #4
    Cougar-food
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Richard ~ thanks. I'll look into all of this.

    I found a reference to HermanAgent (phishing around Google for the
    Windows-pop mentioning the "... can't read memory" issue), an expoiter of
    honest machines like this. After Symantec scans the machine I'll check the
    reports as you indicate, then perhaps roll-back.

    An Optimization, Export Template, OpenFromTemplate provides the same result
    but I have yet to export the template from the laptop. This also will be
    attempted.

    I shall return!

    Christopher
    ~ The "Original Cougar-food"

    "Cougar-food" <req4answers@mstarvis.com> wrote in message
    news:hne0ki$ros$1@DailyPlanet.news.netobjects.com. ..
    > Perhaps a little more information (tmi) is required?
    >
    > I've been happily operating v.11 on this machine for quite some time.
    > Monday 03/08/10, during the course of a clients "life or death update" (uh
    > huh. It wasn't) the machine crashes NOF altogether.
    >
    > Any site will open but when loading any given page the software crashes. I
    > attached a screen snap for NOF's observation and submitted it last
    > Wednesday but have heard nothing as of yet.
    >
    > If a new site is created (I used a zero-border example) and the page is
    > loaded, NOF also crashes. If a simple 4-page existing site is opened, the
    > same result : Fusion.exe - Application Error sez "The instruction at
    > "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    > dumps completely. If the site is re-opened. Fusion states that a corrupt
    > file is going to be - successfully - repaired, but the cycle continues. A
    > look at the bottom of the Fusion window before closing the dump
    > notification shows "99999, 99999 99999x99999 999%". This error is
    > noted on any/all sites, single-page new, multi-page existing, this is what
    > I get.
    >
    > Fortunately I am able to modify the site via another machine and the
    > client is, again, happy but now it's me that's stressed. The backup
    > machine is a very slow laptop.
    >
    > I've re-installed the software but the same thing occurs. Chkdsk /f,
    > mem.checks... no issues shown. Restart to "last known working" at the boot
    > level didn't help and I don't know where to go from here. No known
    > changes, all Norton/Defender stuff in-place and current; memory / hdd
    > checks Ok.
    >
    > Any ideas would be very much appreciated. I'm truly lost here - all other
    > software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    > dump temp regularly.
    >
    > Thanks
    >
    >




  5. #5
    Cougar-food
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Well, sir, the XP Performance panel shows more clean than my socks. No
    entries of any kind.

    The Event Viewer is interesting, there are but a couple entries that appear
    not-related and I'll look them up. I find no entries regarding NetObjects,
    NOF or Fusion. I'll spin NOF up once more and re-view the results - just
    for fun.

    I'll keep looking. Oh, and there are always updates from Norton and
    Windows.

    Thanks for the comm's, Richard
    Chris

    "Cougar-food" <req4answers@mstarvis.com> wrote in message
    news:hne0ki$ros$1@DailyPlanet.news.netobjects.com. ..
    > Perhaps a little more information (tmi) is required?
    >
    > I've been happily operating v.11 on this machine for quite some time.
    > Monday 03/08/10, during the course of a clients "life or death update" (uh
    > huh. It wasn't) the machine crashes NOF altogether.
    >
    > Any site will open but when loading any given page the software crashes. I
    > attached a screen snap for NOF's observation and submitted it last
    > Wednesday but have heard nothing as of yet.
    >
    > If a new site is created (I used a zero-border example) and the page is
    > loaded, NOF also crashes. If a simple 4-page existing site is opened, the
    > same result : Fusion.exe - Application Error sez "The instruction at
    > "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    > dumps completely. If the site is re-opened. Fusion states that a corrupt
    > file is going to be - successfully - repaired, but the cycle continues. A
    > look at the bottom of the Fusion window before closing the dump
    > notification shows "99999, 99999 99999x99999 999%". This error is
    > noted on any/all sites, single-page new, multi-page existing, this is what
    > I get.
    >
    > Fortunately I am able to modify the site via another machine and the
    > client is, again, happy but now it's me that's stressed. The backup
    > machine is a very slow laptop.
    >
    > I've re-installed the software but the same thing occurs. Chkdsk /f,
    > mem.checks... no issues shown. Restart to "last known working" at the boot
    > level didn't help and I don't know where to go from here. No known
    > changes, all Norton/Defender stuff in-place and current; memory / hdd
    > checks Ok.
    >
    > Any ideas would be very much appreciated. I'm truly lost here - all other
    > software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    > dump temp regularly.
    >
    > Thanks
    >
    >




  6. #6
    Richard
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Chris, there *should* be something being reported on the Fusion
    application crash in event viewer, after all it is an application fail
    and that should be logged. However, even if you find it, there may not
    be much to go on as it is likely to be a secondary fault.

    These types of application crashes are usually caused by corrupt
    programs, dll's or registry entries. The way I often explain this
    behaviour is to liken it to a blown electrical fuse. The fuse is a
    secondary fault, caused by something else. Replacing the fuse without
    repairing the underlying fault is likely to result in further pain.

    In this case, assuming the "memory cannot be read" fault is caused by
    more insipid issue, you need to fix that too. Not an easy task since
    you are working in the dark not knowing what the root cause is.

    Debugging these problems is all about finding a breadcrumb trail of
    symptoms and that's where the event viewer comes in. Also rolling back
    any system changes one step at a time sometimes leads to an epiphany, as
    does toggling system resources in the Services viewer.

    Debugging in that way is satisfying when you find the smoking gun, but
    it is time consuming and often leaves a degree of apprehension in case
    it's a stability problem. Sometimes, it is quicker and easier to revert
    to a system image from a time that the platform was stable. Depending
    on what else the machine was being used for, it might be an option,
    since you have the NOF templates available on another machine.

    (....and yes, in case you are wondering, hardware/software debug is part
    of my trade!)

    Happy hunting,

    Richard



    On 12/03/2010 22:24, Cougar-food wrote:
    > Well, sir, the XP Performance panel shows more clean than my socks. No
    > entries of any kind.
    >
    > The Event Viewer is interesting, there are but a couple entries that appear
    > not-related and I'll look them up. I find no entries regarding NetObjects,
    > NOF or Fusion. I'll spin NOF up once more and re-view the results - just
    > for fun.
    >
    > I'll keep looking. Oh, and there are always updates from Norton and
    > Windows.
    >
    > Thanks for the comm's, Richard
    > Chris
    >
    > "Cougar-food"<req4answers@mstarvis.com> wrote in message
    > news:hne0ki$ros$1@DailyPlanet.news.netobjects.com. ..
    >> Perhaps a little more information (tmi) is required?
    >>
    >> I've been happily operating v.11 on this machine for quite some time.
    >> Monday 03/08/10, during the course of a clients "life or death update" (uh
    >> huh. It wasn't) the machine crashes NOF altogether.
    >>
    >> Any site will open but when loading any given page the software crashes. I
    >> attached a screen snap for NOF's observation and submitted it last
    >> Wednesday but have heard nothing as of yet.
    >>
    >> If a new site is created (I used a zero-border example) and the page is
    >> loaded, NOF also crashes. If a simple 4-page existing site is opened, the
    >> same result : Fusion.exe - Application Error sez "The instruction at
    >> "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    >> dumps completely. If the site is re-opened. Fusion states that a corrupt
    >> file is going to be - successfully - repaired, but the cycle continues. A
    >> look at the bottom of the Fusion window before closing the dump
    >> notification shows "99999, 99999 99999x99999 999%". This error is
    >> noted on any/all sites, single-page new, multi-page existing, this is what
    >> I get.
    >>
    >> Fortunately I am able to modify the site via another machine and the
    >> client is, again, happy but now it's me that's stressed. The backup
    >> machine is a very slow laptop.
    >>
    >> I've re-installed the software but the same thing occurs. Chkdsk /f,
    >> mem.checks... no issues shown. Restart to "last known working" at the boot
    >> level didn't help and I don't know where to go from here. No known
    >> changes, all Norton/Defender stuff in-place and current; memory / hdd
    >> checks Ok.
    >>
    >> Any ideas would be very much appreciated. I'm truly lost here - all other
    >> software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    >> dump temp regularly.
    >>
    >> Thanks
    >>
    >>

    >
    >


  7. #7
    Cougar-food
    Guest

    Default Re: Any page of any site, new or old crashes NOF 11

    Richard, thanks again and I apologise for not replying sooner ~ life demands
    time. If you are still monitoring this, a new finding/result will close
    this thread and cause me to create a new one.

    Yes, saw Windows references to NOF crashing but providing little info.

    Roll-back? A wonderful thought but I've ne-eh-ever been able to roll this
    machine back. It just won't do it. And not for this issue either, there is
    no bias to it.

    Un-installing is a resultantly filthy process requiring Windows' Registry to
    be cleaned (5) times and, a Win-pop warning of further 'linkage' to the
    remaining NOF directories. It must still be in there somewhere - like a
    Symantec install and how it etches itself onto the inside case of the HDD
    and just wont "LEAVE!". A re-install returns the same issue. However....

    The wife was logged-in last night and asking me to solve her logon issues
    (after years of complaining about her use of mine and the confusiono of
    Outlook email, etc.) and low-and-behold, I've found Fusion to work just fine
    w/her logon! "And a new thread was borne"

    I'll create that thread now. Thanks again for your efforts on this trouble,

    Chris

    "Richard" <contact@_NO_SPAM_tintopcs.co.uk> wrote in message
    news:hne28s$sid$1@DailyPlanet.news.netobjects.com. ..
    > Take a look at the event viewer in XP (Control Panel>Performance and
    > Maintenance>Administrative Tools>Event Viewer). Are there any indications
    > of errors (either from NOF or other applications or systems resources)?
    >
    > You might also try a system restore to roll back any recent Windows
    > updates, especially if there have been any 64bit updates (4GB Ram implies
    > that the machine is 64bit).
    >
    > If everything seems ok in event viewer, you could try to export the site
    > via a template on the slow laptop and import that to a new project on the
    > misbehaving machine. If it still occurs, you could try re-install NOF in
    > a different directory on the XP machine.
    >
    > Finally, have there been any recent Norton updates? In my experience that
    > product can be a bit, how shall I say......a bit heavy handed. You could
    > look at the Norton logs to see it it complained about NOF or any component
    > recently.
    >
    > Good hunting,
    >
    > Richard
    >
    >
    > On 12/03/2010 18:13, Cougar-food wrote:
    >> Perhaps a little more information (tmi) is required?
    >>
    >> I've been happily operating v.11 on this machine for quite some time.
    >> Monday
    >> 03/08/10, during the course of a clients "life or death update" (uh huh.
    >> It
    >> wasn't) the machine crashes NOF altogether.
    >>
    >> Any site will open but when loading any given page the software crashes.
    >> I
    >> attached a screen snap for NOF's observation and submitted it last
    >> Wednesday
    >> but have heard nothing as of yet.
    >>
    >> If a new site is created (I used a zero-border example) and the page is
    >> loaded, NOF also crashes. If a simple 4-page existing site is opened,
    >> the
    >> same result : Fusion.exe - Application Error sez "The instruction at
    >> "0x00000001" (blah, blah) "... memory could not be "read"", then Fusion
    >> dumps completely. If the site is re-opened. Fusion states that a corrupt
    >> file is going to be - successfully - repaired, but the cycle continues.
    >> A
    >> look at the bottom of the Fusion window before closing the dump
    >> notification
    >> shows "99999, 99999 99999x99999 999%". This error is noted on any/all
    >> sites, single-page new, multi-page existing, this is what I get.
    >>
    >> Fortunately I am able to modify the site via another machine and the
    >> client
    >> is, again, happy but now it's me that's stressed. The backup machine is
    >> a
    >> very slow laptop.
    >>
    >> I've re-installed the software but the same thing occurs. Chkdsk /f,
    >> mem.checks... no issues shown. Restart to "last known working" at the
    >> boot
    >> level didn't help and I don't know where to go from here. No known
    >> changes, all Norton/Defender stuff in-place and current; memory / hdd
    >> checks
    >> Ok.
    >>
    >> Any ideas would be very much appreciated. I'm truly lost here - all
    >> other
    >> software woiks w/o issues. It's an XP-SP3 machine w/4-gigs o' RAM and I
    >> dump temp regularly.
    >>
    >> Thanks
    >>
    >>




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