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Thread: Can't connect to any host

  1. #1

    Default Can't connect to any host

    Just happened today...can't connect to update any website.
    I tried various websites, on two different hosts.
    My internet connection is fine and I can connect to the host site.

    I have checked all the publish settings.
    All looks good. Nothing changed from yesterday.
    I have tried re-entering passwords, etc.

    I have reinstalled NoF.
    Checked Firewall settings, and made sure NoF is in the list of allowed.
    I have turned off Fireall, Antivirus and AntiMalware programs.

    I am stumped.

  2. #2
    Senior Member chuckj's Avatar
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    Default

    Go to Advanced settings for your publish profile and toggle the setting for Passive Mode FTP.
    Chuck Joslin
    www.BeyondFusion.com
    PHP & MySQL development with Fusion
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  3. #3

    Default

    Quote Originally Posted by chuckj View Post
    Go to Advanced settings for your publish profile and toggle the setting for Passive Mode FTP.
    was set to "passive ftp" so I unchecked and tried it...

    no luck.

    did the same for another site...no change.

    At first, NoF was not in the list of firewall programs, so i added it.
    I've never been in the windows firewall settings before
    so i am unfamiliar with any of that.
    But as I said, when I turn off Windows Firewall, it doesn't help.

  4. #4
    Senior Member chuckj's Avatar
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    When you test the connection from Publish, does it connect?
    Chuck Joslin
    www.BeyondFusion.com
    PHP & MySQL development with Fusion
    Fusion support for AllWebMenus (Likno) Contact me for custom AWM menus for your sites.
    Tutorials and Forums

  5. #5

    Default

    nope...
    I have tried publish-settings-test connection.
    I have created new profiles and tried test connection.
    I tried connect in the file explorer window.
    And I have tried to publish updates remotely.

    Local publish works fine.
    I have tried checking all web host/profile/connection settings...all look as they should be.
    I have tried the passive FTP thingy.
    I created a new profile as SFTP...didn't work.

    My email works, internet connection works, browsers work, other programs that connect to the net work,
    dropbox works, etc...
    this is NoF not connecting to the net.

    I reinstalled NoF hoping it might go back to default settings. No difference.
    Just installed update 5...no change.

    I am currently installing NoF on my laptop...gonna copy over one of my website files
    and give it a try.
    Last edited by airdave; 07-06-2015 at 09:05 PM.

  6. #6
    Senior Member chuckj's Avatar
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    Default

    I've never had an issue with the built-in FTP in Fusion. And I've been using and supporting the program since Fusion 3.

    Very few users have trouble. So you're in a select group. Has to be something in your setup... or perhaps there is an issue with the info you're putting into the ftp settings.

    Wouldn't be the first time a user has inadvertently entered the wrong ftp directory path on the server.
    Chuck Joslin
    www.BeyondFusion.com
    PHP & MySQL development with Fusion
    Fusion support for AllWebMenus (Likno) Contact me for custom AWM menus for your sites.
    Tutorials and Forums

  7. #7

    Default

    Thanks guys

    I have tried another website...on another host...and it connected easily.

    I went back in and checked the first two websites and different host connections (that won't work).
    Its possible that one...last updated in 2011...has been changed by the owner. (I have a message into him now)

    The other website...and three more important sites...are on my own hosting plan (at FXDomains).

    It seems the problem is with my own hosting account.
    My last website updates to this host were over a month ago.
    And since that time, there have been some changes to their services.
    So something has gotten messed up.

    I just tried to create a new website...and new publish settings for the site...to a new folder in in my root directory.
    And it will not connect.
    Making me believe that the problem must be with my host.

    yes...I verified the user name, directory info and password.
    I checked and rechecked those to make sure.

    I have submitted a support ticket...hopefully i will find out something soon.

  8. #8

    Default

    Just thought i would follow up with this info (for those who are curious).

    Looks like this is indeed a problem with the host.

    Big thanks to all (here) who have offered help so far!

    Dear Sir or Madam,
    Thank you for contacting online support.

    Thank you for bringing this to our attention. The issue you have been experiencing with FTP/ file access is being worked on by our technicians. Service will return to normal as soon as possible. Unfortunately, we are unable to give a specific time frame for this resolution. We appreciate your patience and understanding in this matter and we apologize for any inconvenience.

    Please let us know if we can help you in any other way.
    Sincerely,
    Darrell S.
    Customer Care

  9. #9
    Senior Member gotFusion's Avatar
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    Default

    You can isolate the issue to local (your computer) or remote (web host) by using another FTP software like filezilla.

    If you cannot connect using any software and you are totally positive you have the correct login and folder details that isolates the issue to the host.

    Your host may have changed to requiring secure FTP which is not supported by Fusion but dedicated fTP software will have several secure connection options.
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  10. #10

    Default

    as mentioned, FXDomains has admitted there is a problem with ftp connection
    and they are working on it.

    Unfortunately I am not familiar with how to tranfer the website files using Filezilla.
    (I already use Filezilla to transfer files to and from a company I work with.
    I've never used it for anything else, like my websites...I just don't know what files, where they are, and where they are supposed to go)

    secure FTP is not supported by NoF?
    I see both FTP and SFTP profiles when publishing.
    I have created both and tried them...neither work at the moment.

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