Dear Sir or Madam,
Thank you for contacting online support.
Thank you for bringing this to our attention. The issue you have been experiencing with FTP/ file access is being worked on by our technicians. Service will return to normal as soon as possible. Unfortunately, we are unable to give a specific time frame for this resolution. We appreciate your patience and understanding in this matter and we apologize for any inconvenience.
Please let us know if we can help you in any other way.