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Thread: Installing 10 / Serial Number woes

  1. #1
    David Farrell-Garcia
    Guest

    Default Installing 10 / Serial Number woes

    I orignally purchased Fusion MX a number of years ago, upgraded to 7.0
    and finally upgraded to 7.5. I finally decided to upgrade to 10.0 so
    purchased it online.

    I still have 7.5 installed on my machine. When installing 10 it
    prompted for the serial number to the previous version. Since 7.5 is an
    upgrade it wants the orignal full version s/n. So I spent hours
    searching for the orginal CD and finally found the Fusion MX Serial
    Number. I entered it when when istalling and it fails saying the
    serial number is invalid. I entered it both with and without hyphens.

    First it is very frustrating that an upgrade requires an orignal serial
    number rather then the latest upgrade serial number installed. Second,
    I contacted the support email link sent to me after purchasing. after
    wasting several days waiting for a reply I finally got one which
    suggewsted that I contact NetObjects directly. I thought that is who I
    was buying the upgrade from. Anyway, I am posting here in hopes that I
    will get a solution while waiting for a response from Website pros.
    Thanks.

    --
    David Farrell-Garcia
    Whidbey Island Software, LLC

  2. #2
    Guest

    Default Re: Installing 10 / Serial Number woes

    ..
    Use this URL to contact netobjects support about your problem

    http://support.netobjects.com/

    --
    Mike

    gotHosting.biz - Industrial Strength Web Hosting Solutions
    ColdFusion, PHP, ASP, ASP.NET, MySQL, Access, MS SQL Server
    Created for Fusion users by Fusion users with support in mind
    http://www.gotHosting.biz Web hosting from $9.95 a month

    --


    David Farrell-Garcia said:

    | I orignally purchased Fusion MX a number of years ago, upgraded to
    | 7.0 and finally upgraded to 7.5. I finally decided to upgrade to
    | 10.0 so purchased it online.
    |
    | I still have 7.5 installed on my machine. When installing 10 it
    | prompted for the serial number to the previous version. Since 7.5
    | is an upgrade it wants the orignal full version s/n. So I spent
    | hours searching for the orginal CD and finally found the Fusion MX
    | Serial Number. I entered it when when istalling and it fails
    | saying the serial number is invalid. I entered it both with and
    | without hyphens.
    |
    | First it is very frustrating that an upgrade requires an orignal
    | serial number rather then the latest upgrade serial number
    | installed. Second, I contacted the support email link sent to me
    | after purchasing. after wasting several days waiting for a reply I
    | finally got one which suggewsted that I contact NetObjects
    | directly. I thought that is who I was buying the upgrade from.
    | Anyway, I am posting here in hopes that I will get a solution while
    | waiting for a response from Website pros. Thanks.



  3. #3
    Charles
    Guest

    Default Re: Installing 10 / Serial Number woes

    On 2 Jan 2007 15:18:21 GMT, "David Farrell-Garcia"
    <davidF@NoStinkingSpamWhidbeyIslandSoftware.com> wrote:

    >I orignally purchased Fusion MX a number of years ago, upgraded to 7.0
    >and finally upgraded to 7.5. I finally decided to upgrade to 10.0 so
    >purchased it online.
    >
    >I still have 7.5 installed on my machine. When installing 10 it
    >prompted for the serial number to the previous version. Since 7.5 is an
    >upgrade it wants the orignal full version s/n. So I spent hours
    >searching for the orginal CD and finally found the Fusion MX Serial
    >Number. I entered it when when istalling and it fails saying the
    >serial number is invalid. I entered it both with and without hyphens.
    >
    >First it is very frustrating that an upgrade requires an orignal serial
    >number rather then the latest upgrade serial number installed. Second,
    >I contacted the support email link sent to me after purchasing. after
    >wasting several days waiting for a reply I finally got one which
    >suggewsted that I contact NetObjects directly. I thought that is who I
    >was buying the upgrade from. Anyway, I am posting here in hopes that I
    >will get a solution while waiting for a response from Website pros.
    >Thanks.


    This is another major irritation that we are seeing more and more
    these days from software vendors. They are so paranoid about someone
    stealing their software that they make people go through Hell to
    perform an install. Asking for a serial number is fine but expecting
    people to retain an original version or its serial number after
    several upgrades is totally stupid.

    With NOF, it appears that even if you are able to come up with a valid
    number (Fusion MX) even that isn't good enough.

    Why they can't just give you a serial number for an upgrade when you
    purchase it and be done with the foolishness I will never understand.

    Charles


  4. #4
    David Farrell-Garcia
    Guest

    Default Re: Installing 10 / Serial Number woes

    <gotFusion.com> wrote:

    > .
    > Use this URL to contact netobjects support about your problem
    >
    > http://support.netobjects.com/



    I did that and have since been through the ringer. They finally sent me
    a link to get a v8 serial number that I could use to install v10. I
    did that and the S/N they gave me for v8 still does not work to install
    v10. I cannot understand why it is so difficult to get a valid serial
    number to intall a product I paid for. it is ridiculous!

    --
    David Farrell-Garcia
    Whidbey Island Software, LLC

  5. #5
    David Farrell-Garcia
    Guest

    Default Re: Installing 10 / Serial Number woes

    Charles wrote:


    > With NOF, it appears that even if you are able to come up with a valid
    > number (Fusion MX) even that isn't good enough.


    WEll as a software devloper myself I don't think it is an industry
    problem. I can't think of the last time i was not able to install a
    software product with a valid previous version serial number. I write
    the logic for our own serial number validation system in our products
    and cannot recall such a problem.

    >
    > Why they can't just give you a serial number for an upgrade when you
    > purchase it and be done with the foolishness I will never understand.


    Net Objects does make it painful. It is really silly to require any
    serial number older then the one currently installed. I am about to the
    point to just ask for a refund and be done with it. I can only imagine
    how difficult that might be. Right now they got my money and I have no
    software upgrade and nobody seems to offer a solution that works.


    --
    David Farrell-Garcia
    Whidbey Island Software, LLC

  6. #6
    Stan Morrison
    Guest

    Default Re: Installing 10 / Serial Number woes

    Since trying to protect their software is generally in vain it may
    well be that we will be in the absurd position of purchasing legally
    software from NOF and then visiting a "crack" site to obtain a usable
    serial number! LOL


    On Wed, 03 Jan 2007 18:35:21 -0500, Charles <Charles@nowhere.net>
    wrote:

    >On 2 Jan 2007 15:18:21 GMT, "David Farrell-Garcia"
    ><davidF@NoStinkingSpamWhidbeyIslandSoftware.com > wrote:
    >
    >>I orignally purchased Fusion MX a number of years ago, upgraded to 7.0
    >>and finally upgraded to 7.5. I finally decided to upgrade to 10.0 so
    >>purchased it online.
    >>
    >>I still have 7.5 installed on my machine. When installing 10 it
    >>prompted for the serial number to the previous version. Since 7.5 is an
    >>upgrade it wants the orignal full version s/n. So I spent hours
    >>searching for the orginal CD and finally found the Fusion MX Serial
    >>Number. I entered it when when istalling and it fails saying the
    >>serial number is invalid. I entered it both with and without hyphens.
    >>
    >>First it is very frustrating that an upgrade requires an orignal serial
    >>number rather then the latest upgrade serial number installed. Second,
    >>I contacted the support email link sent to me after purchasing. after
    >>wasting several days waiting for a reply I finally got one which
    >>suggewsted that I contact NetObjects directly. I thought that is who I
    >>was buying the upgrade from. Anyway, I am posting here in hopes that I
    >>will get a solution while waiting for a response from Website pros.
    >>Thanks.

    >
    >This is another major irritation that we are seeing more and more
    >these days from software vendors. They are so paranoid about someone
    >stealing their software that they make people go through Hell to
    >perform an install. Asking for a serial number is fine but expecting
    >people to retain an original version or its serial number after
    >several upgrades is totally stupid.
    >
    >With NOF, it appears that even if you are able to come up with a valid
    >number (Fusion MX) even that isn't good enough.
    >
    >Why they can't just give you a serial number for an upgrade when you
    >purchase it and be done with the foolishness I will never understand.
    >
    >Charles
    >


  7. #7
    Tom
    Guest

    Default Re: Installing 10 / Serial Number woes

    Stan Morrison wrote:
    > Since trying to protect their software is generally in vain it may
    > well be that we will be in the absurd position of purchasing legally
    > software from NOF and then visiting a "crack" site to obtain a usable
    > serial number! LOL
    >


    Maybe they want the people who received version 8 on magazine covers to
    pay full price to upgrade to version 10 so have devised this diabolical
    upgrade system to help them out.

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