Great support from Team Netobjects; but NOT for Fusion

[franko]

Yesterday I did something rather stupid and accidentally deleted the .htaccess file from my frankleephoto.com site which runs in Koken. And this meant I could no longer access my web site, and nor could anybody else.

So late last night I lodged a support request and when I logged on this morning there was an email with the solution - signed by Team Netobjects. I think that demonstrates just where Fusion is in Netobjects' business strategy as I haven't seen anyone from Team Netobjects on here in a very long time, but the couple of times I've needed support for Koken it has been simply brilliant.

[TheeDragon]

certainly not a pro with htaccess == but could not just FTP the file into your site?

[antonsvideo]

certainly not a pro with htaccess == but could not just FTP the file into your site?

sorry, not sure what you mean? you open notepad and paste the code I provided and then save as ".htaccess" without the quotes

then use filezilla to place it where your index.html is

[franko]

Koken creates the htaccess file automatically when installed. Once deleted I needed the content for the file. Once I had that I did indeed ftp it to the server and everything was ok.

The point I was making is that Team Netobjects provides excellent and fast support for Koken but NOT for Fusion which to me indicates where their priorities lie.

[gotFusion]

Did you ask your host to restore the accidentally deleted file?

If they don't keep backups, you got the wrong host.

My data center backups of all server files on all servers (mail, database, http, stats, the works) and retain them for 14 days.

I've restored single email folders (inbox) for customers who hit the wrong key at the wrong time.

Restoring your .htaccess file would take less time than it would take for you to ask for it to be done.

Contact your host and make sure your content is backed up by them.

[franko]

We're getting off the point I was making. I use Superb.net and have for nearly 20 years. They have total redundancy and backups but it was quicker and easier to contact koken support who offered a very quick and easy solution as the htaccess file is basically only a redirect from the document root to the folder where koken is installed if its not at the document root.

Again, my point is this: Team Netobjects offer almost immediate tech support for koken users but seem to be completely absent from Fusion support. Make of it what you will. I know what I've deduced from that.

Now please don't anyone else offer solutions for replacing a deleted htaccess file; that's not what this is about.

[Since_v4]

I'm sorry if my tone seemed peremptory. ...

Ha, ha, ha, ...
Now I looked up what "peremptory" means and I learnt a new English word ...

Franco, there is always something to learn from you.

[Since_v4]

... I guess I should have state in my initial post that it wasn't about reinstalling an htaccess file but I must confess I thought that was obvious.

Haa, ha, ha,
My htaccess file contains some IP addresses for countries where I do not want my websites to be seen ...
I always have a copy of the file in Notepad saved in the folder where the NOF website is in my PC.

[Since_v4]

I wonder how long this forum is going to last and NOF15 becomes a thing of the past ...

[Since_v4]

... my frankleephoto.com site which runs in Koken. ...

Oh, my ...
I went to your website.
1). I saw pictures with numbers such as .00009, .00009e in the photo name which should not have been there ....

2). I noticed you say "photographed with passion".
Now Frank, I thought you took pictures with a photo camera, but with 'passion'?

3). I further went to
http://frankleephoto.com/index.php?/essays/ thinking I would be reading some inspiring thoughts but there is nothing there ...
You seem not to enjoy Koken as much as NOF.
Frank, what's going on?