Hi All,
I'm new to the forum. Apologies if this should be posted elsewhere (mods, please feel free to repatriate)
Let me start by saying that I'm a big NOF fan, and have been for around 10 years.
I upgraded from V12 to 2015 as soon as the upgrade became available and everything was good for the first year or so. At he back end of 2017 I tried to use 2015 (same PC running W10) and it wouldn't load. Tried from the Start menu, updated it, uninstalled it and finally reinstalled it.
That worked. For a week. Then the same story as above.
I've pinged NOF technical for help twice now. Both times I've had a ticket number with an automated reply. 1st time they said NOF 2015 is no longer supported and suggested that I come here (which I'd done that to be honest) and the 2nd time I got the automated reply and a ticket number, but no one ever came back to me - I suspect that's due to my email being rather direct, but still, it wasn't rude or abusive, so it's highly unprofessional of them not to respond to a legitimate request for help.
I'm really unimpressed with the total lack of support from a company I paid good money to, but I'm now kind of hoping that someone here may be able point out something obvious that I've missed, or be able to suggest a fix in the absence of NOF's technical team being willing to help.
I've read several times that W10 updates can sometimes be a problem, but surely this is something that would have been ironed out with updates by now, wouldn't it? Further, it's not practical to keep uninstalling / reinstalling software, so the whole platform becomes nothing more than an unusable rip-off, no?
I'll now stop moaning! Anything positive from the community here that will allow me to use the software I paid for would be 100% gratefully received.
Thanks in advance guys :-)
Andy