Lost site very upset, no support!

[Barbara]

Hi,

I was having problems with my cart and links. It took support over two
weeks to get back to me with one issue, but we still can't receive any
online orders. They sent me back a template thinking they corrected the
link issue and I uploaded it but then when I optimized the site before
publishing, it crashed and now I lost everything! Not only do they not
respond with such critical issues but then I loose the site. I tried
calling website pros and they wouldn't put any manager on the phone. I even
asked for specific managers as listed on their site, but they are too good
to take a call. The site was saved last night, but now appears lost to me
and a template was made a while ago, before making some changes. Isn't
there a way to go back to a previous file from last night and any
suggestions in getting some help.

Thanks, Barbara

[Nancy O]

So sorry for your misery. What do you have in the way of backup nods?

C:\ProgramFiles\NetObjects10\UserSites\YourSite\Ba ckups. Perhaps there's
one in there that is workable.



--Nancy


"Barbara" <wiskybj@aol.com> wrote in message
news:favcgc$ar85@flsun90netnews01.netobjects.com.. .
> Hi,
>
> I was having problems with my cart and links. It took support over two
> weeks to get back to me with one issue, but we still can't receive any
> online orders. They sent me back a template thinking they corrected the
> link issue and I uploaded it but then when I optimized the site before
> publishing, it crashed and now I lost everything! Not only do they not
> respond with such critical issues but then I loose the site. I tried
> calling website pros and they wouldn't put any manager on the phone. I
even
> asked for specific managers as listed on their site, but they are too good
> to take a call. The site was saved last night, but now appears lost to me
> and a template was made a while ago, before making some changes. Isn't
> there a way to go back to a previous file from last night and any
> suggestions in getting some help.
>
> Thanks, Barbara
>
>
>

[Barbara]

Thanks Nancy, I backed up my system on an external hard drive a few days
ago, so I have something, but I lost a few days work. Everything takes so
long when you have many catalogues. My backups, from the file I was using,
lost all the assets and site style. I have many pcitures so that would take
for ever to reinstall.. I am so upset. Not even an email this morning from
the support group with the other template. Meanwhile, I haven't been able
to test the one template they returned due to the crash. They really need a
telephone support group, just like before, with charges to help users like
myself. Give us the option. I think I read another note that a user tried
to reoptimize and it crashed.

Thanks for your support,
Barbara
"Nancy O" <nancyoshea1@NOSPAMverizon.net> wrote in message
news:faveur$blc1@flsun90netnews01.netobjects.com.. .
> So sorry for your misery. What do you have in the way of backup nods?
>
> C:\ProgramFiles\NetObjects10\UserSites\YourSite\Ba ckups. Perhaps there's
> one in there that is workable.
>
>
>
> --Nancy
>
>
> "Barbara" <wiskybj@aol.com> wrote in message
> news:favcgc$ar85@flsun90netnews01.netobjects.com.. .
>> Hi,
>>
>> I was having problems with my cart and links. It took support over two
>> weeks to get back to me with one issue, but we still can't receive any
>> online orders. They sent me back a template thinking they corrected the
>> link issue and I uploaded it but then when I optimized the site before
>> publishing, it crashed and now I lost everything! Not only do they not
>> respond with such critical issues but then I loose the site. I tried
>> calling website pros and they wouldn't put any manager on the phone. I
> even
>> asked for specific managers as listed on their site, but they are too
>> good
>> to take a call. The site was saved last night, but now appears lost to
>> me
>> and a template was made a while ago, before making some changes. Isn't
>> there a way to go back to a previous file from last night and any
>> suggestions in getting some help.
>>
>> Thanks, Barbara
>>
>>
>>
>
>