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Thread: Website Pros appears to be a dead company!!

  1. #1
    David Heller
    Guest

    Default Website Pros appears to be a dead company!!

    After going through the "disappearing" and unanswered support ticket game a
    couple of times, I decided to make some calls.

    Since their are now real phone numbers on the Website Pros site I called the
    parent company WEB.COM and waited in their support phone queue. They gave
    me a new 888 number for netobjects support. When I it called I got "this
    number has not yet been activated".

    I then called the Website Pros "Sales Support" line ( AskNet a third party
    company, that handles orders and payments), They told me that they have
    been unable to contact "anyone" at Website Pros for about five weeks. The
    parent company Web.Com won't give them a straight answer either!

    Since I just recently upgraded to 11, I was able to provide my order
    number, and was politely told I will see money back in PayPal in five days
    (hope so).


    Fusion user since 1.0
    Dave Heller


  2. #2
    Charles Edmonds
    Guest

    Default Re: Website Pros appears to be a dead company!!

    On Fri, 30 Jan 2009 11:33:35 -0800, David Heller wrote:

    > After going through the "disappearing" and unanswered support ticket game a
    > couple of times, I decided to make some calls.
    >
    > Since their are now real phone numbers on the Website Pros site I called the
    > parent company WEB.COM and waited in their support phone queue. They gave
    > me a new 888 number for netobjects support. When I it called I got "this
    > number has not yet been activated".
    >
    > I then called the Website Pros "Sales Support" line ( AskNet a third party
    > company, that handles orders and payments), They told me that they have
    > been unable to contact "anyone" at Website Pros for about five weeks. The
    > parent company Web.Com won't give them a straight answer either!
    >
    > Since I just recently upgraded to 11, I was able to provide my order
    > number, and was politely told I will see money back in PayPal in five days
    > (hope so).


    Dave,

    Sometimes companies make changes in how they deal with support and often
    when trying to back step through other company support staff you can get
    bad answers.

    Usually these support phone banks (especially tier one support) are manned
    by low level techs that often have little or no knowledge of matters like
    this.


    I have no idea as to the particulars of your queries, but AFAIK, NOF is
    alive and well as I posted in the beta forum and had a response from them
    on 1/21/2009.


    Charles


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  3. #3

    Default

    Hello Charles,

    Thank you for the assist. My name is Lisa Anteau and I'm responsible for managing customer satisfaction at Web.com, formerly known as Website Pros.

    Effective May 29, 2009, Web.com sold the NetObjects Fusion software business, and NetObjects Inc. now operates as an independent software company. Web.com does not provide support for NetObjects Fusion as NetObjects has their own support organization.

    I assure you that Web.com, formerly known as Website Pros, is alive & well and publicly-traded on the NASDAQ under the symbol WWWW.

    Best Regards,

    Lisa Anteau
    Web.com Customer Satisfaction
    www.web.com

  4. #4

    Default NetObjects Technical Support

    David. We have no record of you ever submitting a request for support to NetObjects. In the future, please visit www.netobjects.com/support for assistance.

    Thank you.
    John Walker
    NetObjects Technical Support

  5. #5
    Senior Member franko's Avatar
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    Default

    This appears to be a very old thread that has come to the top in the transition to forums from nntp. I think by now David has either got his money back and wasted it on something either or both more expensive or more complex or he has by now figured out that NetObjects now bears now has no relationship with the erstwhile WSP

  6. #6
    Senior Member gotFusion's Avatar
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    Default

    Quote Originally Posted by franko View Post
    This appears to be a very old thread
    This topic was stared January 2009

    With all of the nntp topics brought over and all of the spiders indexing everything. There will be some old topics dredged up as they get found through a google search and someone decides to make a comment.
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  7. #7
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    Default

    I went to that link and left a question. Noone ever got back to me.

  8. #8
    Administrator Mike's Avatar
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    Default

    Quote Originally Posted by klarason View Post
    I went to that link and left a question. Noone ever got back to me.
    Hi klarason,
    The case you submitted is currently being worked by NetObjects Support Agent, they should be responding to you shortly. While submitting Fusion 11 cases via the support portal is a direct way to reach a support agent, these forums also have a wealth of knowledge and are support by a great community of valued and experienced users. If you start a new thread I'm sure the community will be able to share some ideas.
    Mike
    NetObjects Technical Support
    forums.NetObjects.com

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