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Thread: Someone doesn't think the current level of support is too bad ?

  1. #1
    the other Chuck
    Guest

    Default Someone doesn't think the current level of support is too bad ?

    http://web-design-software-review.to...on-review.html

    Support:


    While live tech support is available, issues other than installation and
    technical difficulties are more effectively addressed by NetObjects Fusion
    11's detailed manual. NetObjects Fusion 11 has an active community willing
    to provide advice, help and general information. FAQs and tutorials are easy
    to find for NetObjects Fusion 11 website design.



    tOC









  2. #2
    Larry in AZ
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    Waiving the right to remain silent, "the other Chuck"
    <chuck(at)_NOSPAM_mansfieldwebsites.com> said:

    > http://web-design-software-review.to...cts-fusion-rev
    > iew.html
    >
    > Support:
    >
    >
    > While live tech support is available, issues other than installation and
    > technical difficulties are more effectively addressed by NetObjects
    > Fusion 11's detailed manual. NetObjects Fusion 11 has an active
    > community willing to provide advice, help and general information. FAQs
    > and tutorials are easy to find for NetObjects Fusion 11 website design.


    Are there any good aftermarket books on NOF 11..? I would always go
    someplace like Borders to find them in the Computer Book Section.

    I'd like some good reference which isn't monitor-based, and I don't wish to
    print out 300 pages from PDF files.

    --
    Larry J. - Remove spamtrap in ALLCAPS to e-mail

    "A lack of common sense is now considered a disability,
    with all the privileges that this entails."

  3. #3
    JW
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    Larry- Good book on NetObjects Fusion 11 from the "How to Do Everything"
    series. Written by David Plotkin.

    http://amzn.com/0071498494

    JW

    "Larry in AZ" <usenet2@DELETE.THISljvideo.com> wrote in message
    news:Xns9C3FADB79C0E8thefrogprince@64.69.219.46...
    > Waiving the right to remain silent, "the other Chuck"
    > <chuck(at)_NOSPAM_mansfieldwebsites.com> said:
    >
    >> http://web-design-software-review.to...cts-fusion-rev
    >> iew.html
    >>
    >> Support:
    >>
    >>
    >> While live tech support is available, issues other than installation and
    >> technical difficulties are more effectively addressed by NetObjects
    >> Fusion 11's detailed manual. NetObjects Fusion 11 has an active
    >> community willing to provide advice, help and general information. FAQs
    >> and tutorials are easy to find for NetObjects Fusion 11 website design.

    >
    > Are there any good aftermarket books on NOF 11..? I would always go
    > someplace like Borders to find them in the Computer Book Section.
    >
    > I'd like some good reference which isn't monitor-based, and I don't wish
    > to
    > print out 300 pages from PDF files.
    >
    > --
    > Larry J. - Remove spamtrap in ALLCAPS to e-mail
    >
    > "A lack of common sense is now considered a disability,
    > with all the privileges that this entails."



  4. #4
    Larry in AZ
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    Waiving the right to remain silent, "JW" <info@pinerunpartners.com> said:

    > Larry- Good book on NetObjects Fusion 11 from the "How to Do Everything"
    > series. Written by David Plotkin.
    >
    > http://amzn.com/0071498494


    Thanks..! I'm saving this info.

    --
    Larry J. - Remove spamtrap in ALLCAPS to e-mail

    "A lack of common sense is now considered a disability,
    with all the privileges that this entails."

  5. #5
    Twayne
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    "the other Chuck" <chuck(at)_NOSPAM_mansfieldwebsites.com> wrote in
    message news:h2r34f$l881@flsun90netnews01.netobjects.com
    > http://web-design-software-review.to...on-review.html
    >
    > Support:
    >
    >
    > While live tech support is available, issues other than installation
    > and technical difficulties are more effectively addressed by
    > NetObjects Fusion 11's detailed manual. NetObjects Fusion 11 has an
    > active community willing to provide advice, help and general
    > information. FAQs and tutorials are easy to find for NetObjects
    > Fusion 11 website design.
    >
    >
    > tOC


    Good post, especially coming from a recognized/credible person in the
    group; well done. As often happens, when I get a program I consider to
    be a "good one" that fits me better than the others I've found, and
    which i use a lot, I easily develop a loyalty to that program/company.

    But ... the newbies and neophytes are the ones seeing the problems now,
    and sometimes leaving in disgust. Some people won't touch a newsgroup,
    which is the way I found this group, and others (like me) abhor the gui
    forums and so may never even come across either one unless they already
    know there is almost always such a thing set up, which generally only
    the more experienced people know.

    If NO, F, Web, whoever, would only SAY SO on THEIR pages, they might get
    a lot more sales and then be able to keep them and use them to generate
    even more sales, as most companies do.
    Is there any way to plead/pressure the PTB (sorry; Powers That Be) at
    NOF into saying something very similar on the PRODUCT PAGES?? Lots of
    programs work that way and I've no problem with the concept IN GENERAL,
    although it still leaves some people stranded, AFTER paying a lot of
    money, with no way to get a knowledgeable response to their issues.
    It's really quite easy to say "I'm selling you this, but forget ever
    getting any help from me" in a nice, respectable and well worded notice
    when the product is being hyped. That way you avoid the disappointments
    of discovering after purchase that there's no support from the mfr for
    the product; which leaves a sour taste in a lot of people's mouths. Had
    I known that fact, I admit I wouldn't have bought NOF11 to start with,
    but ... I'm not "most people", and I wouldn't have that bad taste over
    what I consider bait & switch; e.g. advertising, offering and even
    accepting support requests and then not responding to 99% of them. It
    just ruins their credibility.
    There's no way I'll buy their being too busy to make simple changes
    like this to their pages. As true as everything you say is, NOF is
    still treading on thin ice for its installed base.
    It's also interesting how well and how prompt euro-support works.
    That's a contradiction in operations if I ever saw one! It's what makes
    me think they're downsizing and puling operations "home" to Europe but
    those in North America don't give a crap and can't be bothered to care
    about its installed base in NA.

    Where ARE the actual headquarters of the group that handles NOF? Trying
    to look it up only results in a confusing mish-mash of information
    that's hard to decide which is the latest, if the latest is even on the
    'net.

    HTH,

    Twayne`




  6. #6
    Peter Eisenburger
    Guest

    Default Re: Someone doesn't think the current level of support is too bad?

    headquarters of the new Web.com (former WSP) is in Jacksonville, FLA.

    after WSP seized NetObjects Fusion in 2001 from NetObjects, Inc., which
    was based in Redwood, CA, and owned by IBM, they outsourced software
    development to Romania.

    as you might have read, the contract with the development team has been
    cancelled lately, and developement of the product has been stopped.
    Chris Dolan, who was responsible for the beta team (and who was a long
    time supporter here in the newsgroup), has been sent home.

    speaking strictly personal, besides declining sales I see this as the
    evil influence of the people of the old Web.com (which has been acquired
    by WSP, then WSP changed their name to Web.com). Web.com now only
    intends to sell their subscription-based offers. it's their business model.

    as far as Germany is concerned, the German NOF was very strong at the
    marketplace. they once had 2/3 market share in Germany.

    the German support is present as you say but it is basic though.

    to give you another example about the state of things. the German Update
    1 for NOF 11 was released on 05.05.2009, _half a year_ after the English
    update. for earlier versions, the localisation took them two weeks (r.
    10) or in some versions the German product release already inherited the
    English update 1.

    Best,

    Peter



    Twayne wrote:
    > Where ARE the actual headquarters of the group that handles NOF? Trying
    > to look it up only results in a confusing mish-mash of information
    > that's hard to decide which is the latest, if the latest is even on the
    > 'net.
    >
    > HTH,
    >
    > Twayne`
    >
    >
    >


  7. #7
    the other Chuck
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    You know it wouldn't be a big deal if everyone thought that this product
    didn't have any potential but the shame of it is that it does. Hopefully
    it won't die on the vine. I'm willing to wait a little longer but how long
    as the time spent waiting delays learning something new. Hate to spend time
    going in another direction if were to be all for not.

    I went over to the Dreamweaver site and started a live chat session asking
    if they offered any competitive upgrade options. Some times these are
    available in the industry so I thought I'd ask. (there aren't). I
    suggested that the chat folks pass my suggestion along as I think there's
    quite a bit of potential from current (unsatisfied) Fusion users and it
    might be a good time for them to pick up a large number of converts.....
    wish they'd listen as I'd like to buy a copy but not at $399 for something
    I'm not sure I'd migrate to.

    tOC




    "Peter Eisenburger" <peter@eisenburger.de> wrote in message
    news:h2vu00$9gk1@flsun90netnews01.netobjects.com.. .
    > headquarters of the new Web.com (former WSP) is in Jacksonville, FLA.
    >
    > after WSP seized NetObjects Fusion in 2001 from NetObjects, Inc., which
    > was based in Redwood, CA, and owned by IBM, they outsourced software
    > development to Romania.
    >
    > as you might have read, the contract with the development team has been
    > cancelled lately, and developement of the product has been stopped. Chris
    > Dolan, who was responsible for the beta team (and who was a long time
    > supporter here in the newsgroup), has been sent home.
    >
    > speaking strictly personal, besides declining sales I see this as the evil
    > influence of the people of the old Web.com (which has been acquired by
    > WSP, then WSP changed their name to Web.com). Web.com now only intends to
    > sell their subscription-based offers. it's their business model.
    >
    > as far as Germany is concerned, the German NOF was very strong at the
    > marketplace. they once had 2/3 market share in Germany.
    >
    > the German support is present as you say but it is basic though.
    >
    > to give you another example about the state of things. the German Update 1
    > for NOF 11 was released on 05.05.2009, _half a year_ after the English
    > update. for earlier versions, the localisation took them two weeks (r. 10)
    > or in some versions the German product release already inherited the
    > English update 1.
    >
    > Best,
    >
    > Peter
    >
    >
    >
    > Twayne wrote:
    >> Where ARE the actual headquarters of the group that handles NOF? Trying
    >> to look it up only results in a confusing mish-mash of information that's
    >> hard to decide which is the latest, if the latest is even on the 'net.
    >>
    >> HTH,
    >>
    >> Twayne`
    >>
    >>



  8. #8
    gotHosting.biz
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    ...
    There are things going on that cannot be publicly discussed.

    The Fusion product is far from the death throws that some are predicting.

    Those that know cannot say.... Those that do not know are always willing to
    spread rumors and innuendo based on nothing.

    Mike


    "the other Chuck"
    >
    > You know it wouldn't be a big deal if everyone thought that this product
    > didn't have any potential but the shame of it is that it does. Hopefully
    > it won't die on the vine. I'm willing to wait a little longer but how
    > long as the time spent waiting delays learning something new. Hate to
    > spend time going in another direction if were to be all for not.





  9. #9
    Nancy O
    Guest

    Default Re: Someone doesn't think the current level of support is too bad ?

    Like it or not, I think everyone needs to get warm & fuzzy with CSS and
    X/HTML editors even if you continue to use NOF for much of your design work.

    Times are changing. The new web standards are fast approaching.

    HTML & XHTML 5.0 -
    http://en.wikipedia.org/wiki/HTML_5

    CSS3 - http://www.css3.info/preview/

    My decision to use DW over MS Expression was largely influenced by the long
    list of high quality, 3rd party extensions that support it. This makes DW
    a much more efficient product for me to use. I use NOF to a very limited
    extent now, prefering to use DW8 but I'll likely upgrade to DW CS5 for the
    HTML 5.0 &
    CSS3 code support.

    DW EXTENSIONS WORTH NOTING:
    www.projectseven.com - rock solid, web accessible, terrific product support.

    www.cartweaver.com - ASP, PHP or ColdFusion shopping cart site development.
    Excellent product support.

    www.ThemeDreamer.com - Edit WordPress themes in DW Design View (wysiwyg).
    No kidding.

    http://www.adobe.com/products/incontextediting/
    Adobe InContext (CMS) -

    And the list of free or almost free extensions goes on and on...

    MS Expression is rumored to be (or soon to be) supporting HTML 5.0 tags too.
    http://www.microsoft.com/expression/

    And there are many no-frills code editors around at very reasonable prices:

    NotePad++
    http://notepad-plus.sourceforge.net/uk/site.htm

    TopStyle - HTML and CSS editor
    http://www.topstyle4.com/

    NoteTab light is free
    http://www.notetab.com/

    Coffee Cup HTML editor.
    http://www.coffeecup.com/

    HTML Pad
    http://www.blumentals.net/htmlpad/

    Web Builder
    http://www.blumentals.net/webuilder/

    Keep on Learnin'. :-)

    Nancy O.
    Alt-Web Design & Publishing
    Web | Graphics | Print | Media Specialists
    www.alt-web.com/
    -------------------------------------------
    www.twitter.com/altweb/
    www.alt-web.blogspot.com



  10. #10
    Peter Eisenburger
    Guest

    Default Re: Someone doesn't think the current level of support is too bad?

    would be happy if you are right.

    but take notice that my postings are not based on "nothing" but on the
    few published information there is and on the reluctant information
    policies of Web.com.

    also, I'm not "willing to spread rumours". I am following this product
    and it's vendors since 1996 and have literally read hundreds of articles
    and press releases about it. I am only trying to - as we say in Germany
    - "add 1 and 1". please don't blame me for discussing.

    too, I was not talking about "death throw" but about selling.

    fact is that at the present time development of NetObjects Fusion seems
    to have been stopped or do you discuss that? Web.com representatives may
    explain their plans.

    _if_ they intend to sell NOF, that obviously means that there is no
    fixed contract right now.

    I see only two other alternatives:

    - in-house development, which I severely doubt given the balance sheet
    of Web.com and the sales number of NOF

    - building an own business unit around it? not seriously.

    it's hard to talk to you because you always run for NDA covers (which I
    don't blame you for).

    Peter


    gotHosting.biz wrote:
    > ..
    > There are things going on that cannot be publicly discussed.
    >
    > The Fusion product is far from the death throws that some are predicting.
    >
    > Those that know cannot say.... Those that do not know are always
    > willing to spread rumors and innuendo based on nothing.
    >
    > Mike
    >
    >
    > "the other Chuck"
    >>
    >> You know it wouldn't be a big deal if everyone thought that this
    >> product didn't have any potential but the shame of it is that it
    >> does. Hopefully it won't die on the vine. I'm willing to wait a
    >> little longer but how long as the time spent waiting delays learning
    >> something new. Hate to spend time going in another direction if were
    >> to be all for not.

    >
    >
    >


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